This Privacy Policy explains how Letter for Better, operated by Dexter Lam (“we”, “us”, “our”) collects, uses, shares, and protects your personal information when you visit dextercklam.com, complete the booking form, or work with us. By using this site or submitting the form, you agree to the practices described here.
We are Letter for Better, operated by Dexter Lam, a coaching practice. For any privacy question or request, contact us at hello@letterforbetter.com.
Information you give us directly:
Information collected through our service providers:
Where data protection law such as the UK or EU GDPR applies, we rely on: performance of a contract (to deliver services you book), your consent (for the newsletter, which you can withdraw at any time), our legitimate interests (to run and improve the practice), and compliance with legal obligations. The specific bases that apply depend on your location and the laws of Singapore.
When you complete the booking form, you are also added to our newsletter so we can share occasional, useful notes and relevant offers. Every email includes an unsubscribe link, and you can opt out at any time. Opting out of marketing does not affect messages we must send you about a session you have booked.
We do not sell your personal information. We share it only with trusted service providers who process it on our behalf, each under its own terms and safeguards:
We may also disclose information where required by law, to protect our rights or the safety of others, or as part of a business transfer such as a merger or sale.
Some of our providers process data on servers located outside your country. Where that happens, we rely on those providers' safeguards for international transfers, such as standard contractual clauses, where required.
We keep your information for as long as needed to provide our services, maintain business and tax records, and meet legal obligations, after which we delete or anonymise it.
We use reasonable technical and organisational measures to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we take protecting your data seriously.
Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, to object to or restrict certain processing, and to withdraw consent to marketing. To exercise any of these, email us at hello@letterforbetter.com and we will respond within the time required by applicable law.
This site may use essential cookies to function and limited analytics cookies to understand how it is used. You can control or block cookies through your browser settings; blocking some may affect how the site works.
This site and our services are intended for adults. Coaching is offered to people over 21 only, and we do not knowingly collect personal information from anyone under 18. If you believe a child has provided us information, contact us and we will delete it.
Our site and emails may link to third-party sites we do not control. Their privacy practices are their own, and we encourage you to read their policies.
We may update this policy from time to time. The date at the top shows when it was last revised, and significant changes will be reflected here.
Questions or requests about this policy can be sent to hello@letterforbetter.com.